Time consuming

About OK RENT A CAR: 6.0 /10
Fitst waiting more than an houre. where the car was, was told me wrong, WhenI I came back I was send to the same nr 140but I found the car on 148. This took half an houre extra. Next day had a flat tire. Service OK, but €60,- adm fee is awfull much.
About QEEQ: 10.0 /10
Reviewed: Fri, Oct 8, 2021
Economy | Seat Ibiza or similar

Relevant Reviews on OK RENT A CAR in Spain


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Small SUV | Nissan Qashqai or similar
“Brilliant service”
About OK RENT A CAR: 10.0 /10
Car was a brand new Peugeot 3008. It was awesome. Pick up & drop off we’re super easy and the staff were excellent.
About QEEQ: 10.0 /10
Reviewed: Mon, Jun 1, 2020

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Compact | Volkswagen Golf or similar
“Fool me once...”
About OK RENT A CAR: 6.0 /10
Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
About QEEQ: 8.0 /10
Reviewed: Mon, Aug 5, 2019


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Standard Crossover | Nissan Juke or similar
“The car given wasn’t in the right category”
About OK RENT A CAR: 7.3 /10
Poor service if you don’t pay extra 18€ to be treated as a client.
About QEEQ: 10.0 /10
Reviewed: Wed, Jul 17, 2019


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Compact | Citroen Berlingo or similar
About OK RENT A CAR: 8.3 /10
Takes a long time to get the car.
Reviewed: Tue, Jun 4, 2019


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Mini Van | Peugeot 5008 or similar
“Vehicle check in delays”
About OK RENT A CAR: 6.7 /10
We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.
Reviewed: Tue, Apr 30, 2019

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