QEEQ

I wasn't able to return the car after office hours, that's unacceptable!

About OK RENT A CAR: 8.0 /10
My returning flight was at 7am and when OK rent a Car did not give me a choice to drop the car keys before 7am. I end up asking a friend to return the car keys so I wouldn't loose my flight. This is first time that I heard of a rental car company with an office in an airport that will not allow the car to be returned after business hours. I would not use this company again
About QEEQ: 8.0 /10
Reviewed: Sat, Jul 10, 2021
Mini | Fiat 500 or similar

Relevant Reviews on OK RENT A CAR in Spain

E.BELLAS

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Mini | Fiat 500 or similar
“Bien dans l’ensemble”
About OK RENT A CAR: 8.7 /10
Endroit de restitution compliqué à trouver sur Waze mais bien placé car près de l’aéroport
About QEEQ: 10.0 /10
Reviewed: Thu, Aug 22, 2019

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Compact | Volkswagen Golf or similar
“Easy airport transfer, car was very good and return process was easy, unpleasant hard sell insurance”
About OK RENT A CAR: 9.0 /10
Did not like the very very very hard sell by OK Rent staff for their extra insurance which was double the cost of the car hire. Even when I showed them that EasyRentCars had insured all the things they were trying to sell me and they totally dismissed the extra Insurance I took out in the UK to cover the Excess. And other customers were suffering the same problems, unpleasant. Otherwise OK Rent a Car were very good.
About QEEQ: 10.0 /10
good thank you.
Reviewed: Mon, Aug 5, 2019

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Mini | Fiat 500 or similar
“Pick Up and Vehicle Condition”
About OK RENT A CAR: 6.3 /10
I was delivered to the OK pick up office by the shuttle bus and that worked well. However, when I arrived at the office it looked like a refugee camp. There were people everywhere waiting to pick up their cars. OK operate a ticket system and having taken my ticket I had to wait 1 hour and 45 minutes before I was called forward. Once at the desk the process was smooth enough, although the staff member tried to terrify me into buying every conceivable extra insurance. The car had only done 9500km odd but every panel was damaged or marked in some way so I took great care in marking up the sheet of existing damage. Drop off was a breeze and I had no issue re the existing damage. That said, if there is a next time, given the state of the car I would recommend taking a video of the car at pick up, making sure the phone records the GPS and time of the film so as to have some proper evidence in the event of an issue arising later.
About QEEQ: 8.0 /10
Reviewed: Thu, Jun 20, 2019

A.Lopez casado

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Compact | Volkswagen Golf or similar
About OK RENT A CAR: 9.3 /10
Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.
Reviewed: Thu, Jun 13, 2019

N.Guimond

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Compact | Volkswagen Golf or similar
“Must read all small caracters. It just feels like we are running in one trap after the other.”
About OK RENT A CAR: 6.3 /10
It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.
Reviewed: Tue, Jun 4, 2019

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